The Lab Messaging – Privacy Policy

 

Last updated: 22nd Feb 2026

 

Overview

This Privacy Policy explains how The Lab (“we”, “us”, “our”) collects, uses, and protects personal data when communicating with leads and customers via WhatsApp and related messaging services.

 

Information We Collect

We may collect and process the following information:

  • Name (if provided)

  • Mobile phone number

  • Message content exchanged with us

  • Basic metadata related to message delivery (e.g. timestamps)

We do not collect sensitive personal data unless explicitly provided by you for service-related purposes.

 

How We Use Information

We use this information solely to:

  • Respond to enquiries

  • Provide requested services or information

  • Send service-related messages (e.g. scheduling, updates, confirmations)

We do not use WhatsApp messages for unrelated marketing, profiling, or resale of data.

 

Data Retention

  • Message content and related data are retained only as long as necessary to provide the requested services.

  • Data will be deleted upon request, unless retention is required by law or for legitimate business purposes (e.g. dispute resolution).

 

Data Sharing

  • We do not sell or rent personal data.

  • Data may be processed via WhatsApp (Meta Platforms) and our service providers solely for message delivery and system operation.

 

Your Rights

You may request to:

  • Access your data

  • Correct inaccurate data

  • Delete your data

Requests can be made by contacting us using the details below.

 

Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

 

Contact

If you have any questions or requests regarding this policy or your data, contact us at:

Email: contact@thelab.sg

Business Name: The Lab Education Centre Pte. Ltd.